Skills & Competencies for Network Control Center Manager

Network Control Center Manager job profile

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JOB SUMMARY for Network Control Center Manager

Manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.

JOB RESPONSIBILITIES for Network Control Center Manager

Directs testing, configuration changes, or upgrades to network hardware or software. Oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered.

Network Control Center Manager SALARY RANGE

BASE 50%
$129,829
TOTAL 50%
$136,367
Job Level
M02
Job Code
IT10000299
Education/Degree
Bachelor's Degree
Reports To
Director

Network Control Center Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Network Control Center Manager

1 Job Family Competencies – Disaster Recovery
Proficiency Level -3
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of a proactive disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
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Level 3 Behaviors
(Moderate Experience)
Implements disaster recovery solutions and backup procedures to maintain full business continuity.
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Level 4 Behaviors
(Extensive Experience)
Develops standard operating procedures for network outages and disasters to streamline recovery actions.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of disaster recovery strategies and processes.
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2 Job Family Competencies – IT Change Management
Proficiency Level -4
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and components of change management strategy.
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Level 2 Behaviors
(Light Experience)
Reports the monthly value delivered by the change management process to the committee.
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Level 3 Behaviors
(Moderate Experience)
Identifies improvement opportunities to enhance the integration of change management processes.
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Level 4 Behaviors
(Extensive Experience)
Leverages advanced tools and techniques to automate change management processes.
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Level 5 Behaviors
(Mastery)
Develops and executes change management strategies to maximize our system efficiency.
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3 Network Control Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Manager
Proficiency Level - 4
5 Competency for - Network Control Center Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Network Control Center Manager

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3 Network Control Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Manager
Proficiency Level - 4
5 Competency for - Network Control Center Manager
Proficiency Level - 5

Summary of Network Control Center Manager skills and competencies

There are 0 hard skills for Network Control Center Manager.
10 general skills for Network Control Center Manager, Disaster Recovery, IT Change Management, IT Environment, etc.
13 soft skills for Network Control Center Manager, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Manager, he or she needs to be proficient in Business Performance Management, be proficient in Budgeting, and be skilled in Planning and Organizing.

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